Questions & Order Issues

If you have any inquiries or issues regarding your order or if you have received a defective product and require a replacement, please reach out to our Customer Support department via email within 30 days of placing your order. We will be delighted to assist you.

Limited Liability

Please take note that shipments to Nunavut or Northern Quebec carry a higher risk of postal theft in those areas. Consequently, the buyer assumes responsibility for any potential losses.

OHM Store Canada cannot be held accountable for lost orders resulting from the following circumstances:

1. Errors made by postal offices.
2. Incorrect address provided by the customer.
3. Damage to the order caused by the postal service.
4. Expired PO BOX numbers.
5. Lost or stolen packages after delivery.
6. Repeated delivery of packages to known high-theft addresses or pick-up locations.

Contact Us

If you have any questions about this policy, You can contact us by visiting this page on our website: https://ohmstorecanada.co/contact-us